Crime Secrets: Crimson Lily (Xbox Version)

dont activate that puzzle unless u have all the gems! was great up until i cant play unless i start over

You can get 900 points, but once you get to a door needing 4 diff colored gems, you would hav found 3 of them, you use them,then your stuck, game wont let you back out, then you hav to start over. Artifex Mundi games are the, this is the 1st major flaw ive seen in their games, and i own all of them on xbox.

Also got hardlocked in-game the same way as the other reviews say

I am stuck on the gem at the door. I needed 4 gems but I only retrieved 3. Attempted to go back and the game is not allowing me to do so. All this work for nothing.

Need one gem. Are you going to fix?